LITE Plan

• Automated Alerting

• Anytime Remote Support available

• Network, Workstation, Server Monitoring, and Management

• Patch Management

• Quarterly IT status reports & recommendations

Basic Plan

Everything the Lite Plan includes plus-

• Priority Service

• One remote support incident per PC

• Annual tune-ups included for all PC's

• Monthly IT status reports & recommendations

• 30% discount for any additional service

• Best practices audit & recommendations regarding computer setup, security, and maintenance for maximum efficiency and minimum downtime

• B.E.S.T. Monitoring Software installed to facilitate daily monitoring and alert Computer Troubleshooters technician when a problem occurs

Proactive Plan

Everything the Basic Plan includes plus-

• High Priority Service

• All computer problems covered

• Unlimited Helpdesk support for all users

• Semi-annual tune-ups included for all PC's

• ISP, email, backup, firewall, and VPN management support included at no additional cost

• 40% discount for any additional non-problem service

Trouble-Free Plan

Everything the Basic and Proactive Plans includes plus-

• No-Downtime Guarantee (including reimbursement of $100 per hour for any downtime, see agreement for details)

• Highest Priority Service

• Optional Hardware Guarantee*

• CT recommended defense software (included)

• Software License and Asset Management included

• Quarterly tune-ups included for all PC's

• 50% discount for any additional non-problem service